Privacy Policy

1 Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address, password)
• Connect your Facebook, WhatsApp, or Instagram business page
• Add products to your catalog
• Use our AI-powered messaging features
• Contact our support team

We also automatically collect certain technical information including your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

2 How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI agent services
• Process and manage customer orders on your behalf
• Send AI-powered automated responses to your customers
• Analyze usage patterns to improve our platform
• Send you important service updates and notifications
• Provide customer support and respond to your inquiries

3 Facebook & Social Media Data

When you connect your Facebook Page or other social media accounts, we access:

• Your Page's basic information (name, ID)
• Messages received on your connected Page
• Page access tokens for sending replies

We use this data solely to provide the AI-powered messaging service. We do not sell, share, or use your social media data for advertising purposes. All message data is processed securely and stored only for the purpose of enabling the service.

4 Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive credentials like access tokens
• Regular security audits and monitoring
• Access controls limiting data access to authorized personnel only

5 Data Sharing

We do not sell your personal data. We may share information only in the following cases:

• With third-party AI providers (OpenAI, Google, Anthropic) to process messages — only the message content is shared, not your personal account data
• With courier/delivery services when processing orders (only order-specific information)
• When required by law or legal process
• To protect our rights, privacy, safety, or property

6 Your Rights

You have the right to:

• Access, update, or delete your personal information
• Disconnect your social media accounts at any time
• Request a copy of your data
• Request deletion of all your data (see our Data Deletion page)
• Opt out of non-essential communications

7 Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use third-party tracking cookies for advertising. You can control cookie settings through your browser preferences.

8 Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9 Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

📧 support@iftar.eu.cc